Key Contacts
Below is a summary of Morty Platform’s dedicated support channels. Team hours are 9AM-6PM, Monday – Friday. Please note if your inquiry is time sensitive.
| Topic | Examples | Email/Form | Slack |
|---|---|---|---|
| Origination | – General Eligibility Scenarios – Morty Lenders – Morty Loan Programs | underwriting@morty.com | #marketplace-support |
| Origination | – Specific Eligibility Scenarios | 🔗 Scenario Form | Please let your PSM know if your Scenario Form submission is urgent |
| Marketing | – Marketing Materials | support@morty.com | #marketing-support |
| Tech | – System Access – Product (RUDI, Elroy) | support@morty.com | #technical-support |
| Administrtive | – Training + Onboarding – Human Resources – Licensing – Compliance – Finance | support@morty.com | – |
| Feedback & suggestions | – Product Enhancement Ideas – Loan Program Requests – Any other feedback! | 🔗 Platform Feedback Form | – |