Contacts
For general inquiries
| TOPIC | EXAMPLES | EMAIL / FORM | SLACK |
|---|---|---|---|
| Origination | – General Eligibility Scenarios – Morty Lenders – Morty Loan Programs | Please review the Morty Lender Offerings summary and reach out to the lender AE if you have further questions (see the Contacts tab) | #marketplace-support |
| Origination | Manually generated pre-approval letters (only applicable when client is not auto-approved in Morty’s online pre-approval flow) | Steps: 1. Client completes Morty’s online pre-approval flow and is ineligible 2. LO runs pricing in Hemlock -If eligible, LO sends screenshot of Hemlock inputs and loan options to underwriting@morty.com and requests a pre-approval letter -If ineligible, LO identifies an off-product program for which the client is eligible and emails underwriting@morty.com, noting the specific lender program, to determine if a pre-approval letter is possible | – |
| Marketing | – Marketing Materials | support@morty.com | #marketing-support |
| Tech | – System Access – Product (RUDI, Elroy) | support@morty.com | #technical-support |
| Administrative | – Training + Onboarding – Human Resources – Licensing – Compliance – Finance | support@morty.com | – |
| Feedback & Suggestions | – Product Enhancement Ideas – Loan Program Requests – Any other feedback! | support@morty.com | – |
For loans in progress
| Topic | Examples | |
|---|---|---|
| Specific Underwriting Inquiries | -Client information on application is inaccurate or expected to change -Client is not able to provide a requested document | underwriting@morty.com *Not to be used to provide documents |
| Providing Documents | Submitting documents that your client sent to you directly | Upload to the client’s Closing Tracker *If there is no relevant upload space, please email underwriting@morty.com and it will be added. Do not email the documents |
| Appraisals | Status updates on the appraisal order | appraisals@morty.com |
| Title | -Status updates on the title order -Morty contact for title company | title@morty.com |
| HOI | Morty contact for HOI company | hoi@morty.com |
| Urgent Closing Questions | Issues on day of closing | Call the closing hotline at (573) 549-3234 *ONLY to be used after your client has received the Final Approval or CTC |
Please note, responses from the Morty HQ team may take 24 hours during business hours.