Contacts

For general inquiries

TOPICEXAMPLESEMAIL / FORMSLACK
Origination– General Eligibility Scenarios
– Morty Lenders
– Morty Loan Programs
Please review the Morty Lender Offerings summary and reach out to the lender AE if you have further questions (see the Contacts tab)#marketplace-support
OriginationManually generated pre-approval letters

(only applicable when client is not auto-approved in Morty’s online pre-approval flow)
Steps:
1. Client completes Morty’s online pre-approval flow and is ineligible
2. LO runs pricing in Hemlock
-If eligible, LO sends screenshot of Hemlock inputs and loan options to underwriting@morty.com and requests a pre-approval letter
-If ineligible, LO identifies an off-product program for which the client is eligible and emails underwriting@morty.com, noting the specific lender program, to determine if a pre-approval letter is possible
Marketing– Marketing Materialssupport@morty.com#marketing-support
Tech– System Access
– Product (Hemlock, Elroy)
support@morty.com#technical-support
Administrative– Training + Onboarding
– Human Resources
– Licensing
– Compliance
– Finance
support@morty.com
Feedback & Suggestions– Product Enhancement Ideas
– Loan Program Requests
– Any other feedback!
support@morty.com

For loans in progress

TopicExamplesEmail
Specific Underwriting Inquiries-Client information on application is inaccurate or expected to change
-Client is not able to provide a requested document
underwriting@morty.com 

*Not to be used to provide documents
Providing DocumentsSubmitting documents that your client sent to you directlyUpload to the client’s Closing Tracker

*If there is no relevant upload space, please email underwriting@morty.com and it will be added. Do not email the documents
AppraisalsStatus updates on the appraisal orderappraisals@morty.com
Title-Status updates on the title order
-Morty contact for title company
title@morty.com
HOIMorty contact for HOI companyhoi@morty.com
Urgent Closing QuestionsIssues on day of closingCall the closing hotline at (573) 549-3234

*ONLY to be used after your client has received the Final Approval or CTC

Please note, responses from the Morty HQ team may take 24 hours during business hours.